At BitWaldex (“we”, “us”, or “our”), we prioritize the protection of your personal information. We collect only the minimum personal data necessary to provide our services and delete it when it is no longer required, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), such as when you:
We process your personal data solely for internal purposes and will never sell, rent, or lease it to third parties.
For any questions about this Privacy Policy, please contact us using the details provided below.
By using our website, placing an order, using our software, or engaging with us, you consent to this Privacy Policy and agree to its terms, as required under POPIA.
We collect only the personal information necessary for providing our Services, depending on your interactions with us. This may include:
If you contact us directly, we may receive additional information, such as the contents of your message or any attachments you provide.
When you purchase from our online shop, payments are processed by external payment providers who follow their own privacy policies:
Our software shares only the minimal data required for functionality. The BitWaldex application checks for updates without submitting personal information. Our servers may temporarily log your IP address, but this is not stored long-term.
When using Bitcoin or Ethereum, our backend servers may process:
We encourage users to run their own backend servers to enhance privacy. You may also connect via Tor to mask your IP address.
For Ethereum, we use a third-party blockchain explorer to query address information. Their privacy policy applies: https://etherscan.io/privacypolicy.
Our application may request camera access to scan QR codes for cryptocurrency addresses.
We use standard log files to collect non-personal data, such as IP addresses, browser type, ISP, timestamps, and page visits. This data is not linked to personally identifiable information and is used for site administration, trend analysis, and improving user experience.
We use cookies to enhance website functionality, such as storing preferences or cart contents. You can manage cookie settings via the cookie consent pop-up or your browser settings.
We process your data to deliver and improve our Services, communicate with you, ensure security, and comply with legal obligations under POPIA and other laws.
Our software shares only the data necessary for its operation, as described in the “Application data” section.
We collect technical data to display our website correctly. Cookies and analytics tools may be used to improve user experience.
You can adjust cookie settings via the consent pop-up. If the pop-up is not visible, clear your browser cookies and reload the page.
Our online shop stores order-related data, such as names, email addresses, and shipping details, for order fulfillment.
We send order status emails and may remind you of incomplete checkouts. Data is anonymized within 30 days after order completion, unless delayed by pre-orders, in which case it is anonymized after shipping.
To comply with tax regulations, we retain encrypted order invoices for up to 7 years, inaccessible to third parties.
Incomplete checkout data is deleted after 5 days.
Cookies and analytics are used to enhance the shopping experience, manageable via the cookie consent pop-up.
To ship orders, we share necessary data (e.g., name, address, items) with fulfillment platforms and shipping providers (e.g., DHL, South African Post Office). These providers follow their own privacy policies.
Fulfillment data is anonymized within 180 days. We avoid using terms like “crypto” in logistics data to protect your privacy.
We use an external email service (e.g., Mailchimp) for newsletters, sharing only your email address with your explicit consent. Data is hosted in compliance with POPIA.
You can unsubscribe via the “unsubscribe” link in any newsletter, and your data will be deleted within 30 days.
Our support system stores inquiry-related data (e.g., name, email, message content). Emails are deleted after being processed, and tickets are closed after 20 days of inactivity.
We may use third-party tools for surveys or reviews (e.g., Google Forms), sharing minimal data with your consent. These services follow their own privacy policies.
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse, in line with POPIA requirements.
We do not sell, rent, or lease your personal data. Disclosure may occur only if required by law or to enforce our Terms and Conditions.
Our website may link to third-party sites or services (e.g., payment processors), which have their own privacy policies. We are not responsible for their practices and recommend reviewing their policies.
Third-party services may operate in different jurisdictions, subject to local laws.
Under POPIA, you have the following rights regarding your personal information:
The right to be informed – You have the right to know how your data is processed.
The right to access – You can request access to your personal data.
The right to correction – You can request correction of inaccurate data.
The right to deletion – You can request deletion of your data, subject to legal obligations.
The right to restrict processing – You can request restrictions on data processing in certain cases.
The right to object – You can object to processing for direct marketing or other purposes.
Contact us to exercise these rights, and we will respond within 30 days.
We do not knowingly collect personal data from children under 18. If we learn such data has been collected, we will delete it promptly.
We retain your data only as long as necessary for our Services or legal obligations. You can request data deletion or unsubscribe from marketing emails at any time.
To withdraw consent for data processing, contact us or uninstall our software.
We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website, and significant changes will be communicated to you.
For questions about this Privacy Policy, email us at [email protected] or write to:
BitWaldex
[Your Address]
South Africa